Hare Honda

2020 Honda CR-V Hybrid Recall

Honda CR-V Hybrid Recall service at Hare Honda in Avon, IN

SCHEDULE NOW Call Us View Specials

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Battery

FREE1 OPEN RECALL

NHTSA campaign 20V798000 · 27,838 vehicles affected

Defect

Honda (American Honda Motor Co.) is recalling certain 2020 CR-V Hybrid, Accord Hybrid, and 2020-2021 Insight vehicles. The DC-DC converter may shut down and prevent the 12-volt battery from recharging, possibly resulting in a loss of drive power.

Consequence

A loss of drive power can increase the risk of a crash.

Corrective Action

Honda will notify owners, and dealers will update the power converter unit (PCU) software, free of charge. The recall is expected to begin February 25, 2021. Owners can contact Honda customer service at 1-888-234-2138. Honda's number for this recall is K9E.

Don't Want To Service? Sell Us Your Car!

Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2020 Honda CR-V Hybrid?

NHTSA has issued one recall for the 2020 Honda CR-V Hybrid, involving the Battery component.
The DC-DC converter may shut down and prevent the 12-volt battery from recharging.
The resulting loss of drive power may increase the risk of a crash.

How do I check if my 2020 Honda CR-V Hybrid has an open recall?

You can check your 2020 Honda CR-V Hybrid by VIN at NHTSA.gov or receive a free VIN check at the Hare Honda service department.
A VIN check confirms whether the manufacturer shows an open recall for your specific vehicle.
You can schedule an appointment for the check at Hare Honda.

How much does a 2020 Honda CR-V Hybrid recall repair cost?

A 2020 Honda CR-V Hybrid recall repair costs nothing when completed by an authorized Honda dealer.
Honda's remedy for this recall is a PCU software update performed free of charge.
Hare Honda can explain the repair after checking your VIN.

Can an independent shop fix a 2020 Honda CR-V Hybrid recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Hare Honda uses factory-trained technicians and Honda repair procedures for recall work.
Contact our service team before authorizing other work for a recall concern.

Does an open recall affect the trade-in value of the 2020 Honda CR-V Hybrid?

Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process moving.
You can visit our trade-in page to begin discussing your vehicle.
Consider completing the free recall remedy before presenting the vehicle for evaluation.

Recall Service & Dealership Highlights

Protect Against Drive Loss

NHTSA identifies one Battery recall for certain 2020 Honda CR-V Hybrid vehicles. The DC-DC converter may shut down and stop the 12-volt battery from recharging. If that happens, the vehicle may lose drive power, creating a greater risk of a crash. Even if your vehicle seems to operate normally, an open recall can still require attention because the condition may not provide much warning before it affects operation. Hare Honda can check your VIN and confirm whether the manufacturer remedy remains open. Acting promptly helps address the safety concern with the PCU software update specified by Honda, performed at no charge by an authorized dealer.

Authorized Honda Expertise

Hare Honda gives Avon, Indiana, drivers a trusted place to address Honda recall concerns. Our factory-trained technicians use manufacturer diagnostic tools, Honda repair procedures, and OEM parts and software resources to complete the specified remedy correctly. For the 2020 Honda CR-V Hybrid Battery recall, the repair is a power converter unit software update performed free of charge when the recall is open. We serve Avon and nearby communities, including drivers looking for knowledgeable Honda service close to home. Call Hare Honda at 317-854-4791 or schedule service online for assistance.

Simple Steps to Get Started

Start by having your VIN checked against the manufacturer's open recall records. Then bring your vehicle to Hare Honda so our service team can verify the recall and perform the remedy if needed. If you are unsure whether the repair was completed, still contact us—the VIN check is free, and you do not need to diagnose the concern yourself. A recall notice, safety concern, or question about past service is a good reason to schedule an appointment. Hare Honda can help you move forward with clear guidance and no-cost recall repair when applicable.